(Please note this schedule is subject to change)
8:00 – 8:30
8:30 – 9:00
9:00 – 9:55
VIP Keynote - HE Dr. Talal Abu-Ghazaleh, President of TAGKS (Talal Abu-Ghazaleh Knowledge Society)
" Towards an Arab Knowledge Economy "
10:00 – 10:45
John Girard (Professor, Minot State University, USA)
Empowering Knowledge Workers in the Arab World
John will share recent research in the areas of technology, leadership, and culture that Arab leaders may use to create a knowledge environment. He will highlight some of the unique challenges and opportunities of applying knowledge management in the Arab World. John concludes with some recommended actions for Arab leaders. The presentation will lay the foundation for the presentations that follow.
9:45 – 10:30
Nolwazi Mbananga (CEO Centre for Informatics, Knowledge Management and
Knowledge Economy, South Africa)
Knowledge Harvesting Challenges In The Public Sector
Knowledge Harvesting is one of the techniques used to preserve institutional memory in any organization. Knowledge Harvesting in the public sector of South Africa is a new activity, which is faced with a number of challenges. The Model used for government to preserve knowledge is the Chevron’s Model. Nolwazi’s presentation highlights procedures, activities and challenges facing knowledge harvesting.
12:05 – 13:00
Arthur Shelley (Principal, Intelligent Answers, Australia)
Empowering Knowledge Workers to Leverage Assets and Create Value
This presentation is designed to challenge the audience in a dialogue about how they can gain the benefits of knowledge sharing whilst mitigating the potential politics. The focus in on practical aspects of how to build trusting knowledge sharing communities that create mutual benefits. Concepts and games designed to build collaborative capabilities will be put into practice in the accompanying workshop after the conference.
14:00 – 18:00
Seminar 1 John Girard (Professor, Minot State University, USA)
Knowledge Sharing in a 2.0 World
As organizational leaders look to the future, especially in troubling economic times, many are considering how to remain competitive in an era of scant resources. For most, it seems likely that capital projects will be scarce and the idea of growing the workforce will be a distant dream. So what to do? Some savvy leaders are recognizing the potential of virtual business in general and more specifically how to implement social tools, techniques, and technologies to create and exchange organizational knowledge. This seminar focuses on research with real-world practitioner success stories to provide executives a summary what works and what does not.
14:00 – 18:00
Seminar 2 Arthur Shelly (Principal, Intelligent Answers, Australia)
Leveraging Behavioral Foundations to Stimulate Knowledge Flow
This workshop builds on the concepts in the presentation to provide an effective implementation approach to create a professional knowledge sharing community. Participants will experience techniques to engage knowledge workers in atmosphere of fun and trust that will help then to share develop immature ideas into implementable initiatives. In this environment more ideas emerge and participants engage in constructive conversation to develop trusted relationships. This provides a solid foundation for the development of a community of professionals who are more comfortable with the role of knowledge sharing and know how to act effectively to leverage continuous change and uncertainty rather than be impacted by it.
8:00 – 8:30
8:30 – 9:25
Chris Collison (Author of Learning to Fly, UK)
Implementing Knowledge Management for Success
Using the Olympic games as a case-study, Chris explores the very practical steps this the International Olympic Committee (IOC) have take to ensure that knowledge and learning flows between hosting cities for summer and winter games. What learning and knowledge is transferrable, and what is contextual for a specific culture?
A second case focuses on Syngenta, an International Agri-chemicals business and are recent winners of the European “Most Admired Knowledge Enterprise” (MAKE) award. What can these examples teach us about the successful implementation, and to what extent does this translate into an Arab context?
09:30 – 10:00
Noha Abed (Egyptian Cabinet Think Tank, Egypt)
Knowledge Management for Effective Public Policy in the Arab World
This presentation is about how the Egyptian cabinet Think Tank (IDSC) is using knowledge management concepts and methodologies to identify and narrow the gap between policy makers and the society, through a Knowledge management framework. Noha will highlight how applying Knowledge Management in governmental institution can create benefits and opportunities at both individual and organizational levels.
10:30 – 11:00
Elize Bisanz (TÜV-Rheinland, Germany)
From Information to Knowledge Society, How to Design Success Steps Towards a Powerful Workforce.
In her talk Elize Bisanz explores strategies of transforming the vast information of global culture to effective knowledge of individual workforce. She presents historical and contemporary models of knowledge acquisition processes based on three categorical methods: Inductive, deductive and abductive methods, considering the latter as most effective being based on implemented experience. Her talk demonstrates how a global education and training company such as TÜV-Rheinland solves the challenges of implementing sustainable knowledge in diverse local workforce training.
11:05 – 12:00
David Gurteen (Founder, Gurteen Knowledge Community, UK)
Conversation for Empowerment
Face to face conversation is one of our most potent communication, learning, sharing, and relationship building tools. In this presentation, David will explain its empowering role as the most powerful tool we have for better understanding each other and the changing world around us. It is our key to better decision making and innovation. As knowledge workers, our job is to have productive conversations.
12:00 – 12:30
Panel Discussion with all Speakers – Facilitated by John Girard (questions collected from audience members, plus questions from John)
12:30 – 13:00
14:00 – 18:00
Seminar 3 Chris Collison (Author of Learning to Fly, UK)
Assessing KM Capability, Understanding KM Tools and Developing KM Strategy
Developing the themes raised in his presentation, Chris takes an in-depth look the options for KM strategy and implementation. Delegates will receive a copy of a KM Self-assessment to help them assess the capability in their own organizations, and their priorities for improvement. Chris looks in detail at the tools which map to each area of the self-assessment (Strategy, Leadership, People & Networking, Learning before, during & after, Capturing knowledge): Organizational learning tools such as Peer Assists, After Action Reviews and Retrospects, Communities of Practice, Knowledge Capture, and Leadership actions and behaviors.
14:00 – 17:00
Seminar 4 David Gurteen (Founder, Gurteen Knowledge Community, UK)
Conversation: Your most powerful KM Tool
Conversation is not only the most powerful learning technology ever invented but is our most effective KM tool. In this seminar, David will explore the role of conversation in the workplace and its potential to transform such things as traditional meetings and management training. He will review a range of conversational tools that we can put to good “business” purpose. Tools, such as knowledge cafes, world cafes, café style talks, peer assists, after action reviews, after project reviews, reverse brain storms, open space technology, unconferences, unworkshops and barcamps. And he will share examples of how these tools are being used in a variety of organizations.